Brian Bailey Preface to the Revised Edition

Developer interview

Mike Lee is one of the talented people behind Delicious Library, a great, beautifully done Mac app that allows you to catalog all of your stuff. The new version, built specifically with Leopard in mind, is quickly approaching release.

Check out this excellent interview and profile by Sakuzaku. Lots of very interesting tidbits.

The best part of the read for me was bringing this post by Mike to my attention. He writes about the power of charity, and how it can be incorporated into the buying process and really into a way cool approach to customer service in general. It's a powerful idea that involves spreading good will and good vibes instead of frustration and aggravation.

Customers love this. They go from being extremely frustrated to extremely impressed, which probably nets us more sales in the long run from word of mouth.