Web HelpJune 19, 2005
Here are two excellent posts from 37Signals in case you missed them. Both focus on the most neglected aspect of web development - what to do when things don't work.
Copywriting is interface design. Write good interfaces!
Tips for getting good customer support. Every website should offer this kind of direction.
Bonus item: Infoworld ran a great overview of the AJAX phenomenon last month. The article promimently features 37Signals as well: The Browser Reloaded.