Brian Bailey Preface to the Revised Edition

Web Help

Here are two excellent posts from 37Signals in case you missed them. Both focus on the most neglected aspect of web development - what to do when things don't work.

Copywriting is interface design. Write good interfaces!

Tips for getting good customer support. Every website should offer this kind of direction.

Bonus item: Infoworld ran a great overview of the AJAX phenomenon last month. The article promimently features 37Signals as well: The Browser Reloaded.